Last updated 27 October 2026
If our data provider returns no records for your VIN, or the report cannot be generated, we refund the full amount automatically to the original payment method. You do not need to contact us. Refunds normally appear within 5–10 business days depending on your bank.
If you buy the same VIN twice by mistake, contact us within 14 days at [support@yourdomain.com] and we refund the duplicate.
Once a report has been successfully delivered, the sale is final. The records it contains are what the data sources hold — a report that shows an unfavourable history (salvage, accidents, title brands) is a delivered product, not a defective one.
Please contact us before filing a chargeback. We resolve almost every case within one business day.